Sarah Homewood July 26, 2012
Matt Trevenar ... prompted Facebook outrage on Academy's page last night. Photo: via Facebook
A simple Saturday night out has ended in social media uproar for a Canberra nightclub-goer, all over a lost wallet.
Matt Trevenar, who lost his wallet on Saturday night at the Civic nightclub Academy, is surprised at the social media attention he has received since posting on the club’s Facebook wall about their lack of customer service.
From now on he says he won’t use any other method of contacting a business.
“It worked straight away – it’s that easy I don’t know why other people won’t do that in the future,” Mr Trevenar said.
“It just shows that when you go on their page and they think they’re going to get a bad name it took seconds for them to respond to me,” he said.
Mr Trevenar left the club on Saturday night and went to get a cab when he realised that he didn’t have his wallet. He went straight back to the club and then was told he would not be allowed back in by the bouncers.
“I thought ‘how am I going to get home.’
“The bouncers wouldn’t even let me in for 10 seconds, I even said that they could come with me I just needed to find my wallet,” he said.
“I know it’s just a wallet, but it’s the things in the wallet, I haven’t been able to drive or get money out because I don’t have any cards.”
Since the Facebook post, a representative from Academy has been helpful, Mr Trevenar explained, however it seems to be a case of too little too late.
“They said that I didn’t send an e-mail or try to contact them, that’s completely incorrect ... I just wanted my wallet back.”